Support
For guests
I can't find my ticket
Your ticket link was shown right after payment and is unique to your order — check the confirmation your browser landed on after checkout, or search your email for the event name. There's no login/account system, so tickets aren't stored anywhere else.
I need a refund
Refund policy is set per event by its organizer, shown on the event page and at checkout. Contact the organizer directly — GetTickets doesn't hold funds or process refunds itself.
The event was cancelled
You're entitled to a refund regardless of the event's stated refund policy. The event page stays up with a cancellation notice — contact the organizer to arrange it.
For organizers
How do I get paid?
Use the fee calculator in your dashboard to estimate commission and booking fees before listing an event.
Can I run a recurring or seated event?
Yes — recurring dates can be set up when creating an event, and reserved seating sections can be added per event from your dashboard.
Still stuck?
Email admin@secretfantasy.co.za with your order number (if you have one) and a description of the issue.